Privacy Policy

Last updated: October 2026

Emergency Roofing Solutions, LLC (“Emergency Roofing Solutions,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit emergencyroofingsolutions.com (the “Site”), contact us, request an inspection or estimate, or sign up for text messages, and how we use and protect that information.

1. Information We Collect

Information you give us

Contact and property details – your name, street address, city, state, ZIP code, email address and phone number when you fill out a form, call, text or email us.
Project details – the service you are interested in, a description of your roof or damage, and any photos you upload.
Insurance details – if you ask us to help with a roof insurance claim, information you choose to share such as your insurance company, claim number and adjuster’s notes.
Job applications – if you apply to work with us, the information on your application, such as your work history and contact details.
Communications – the content of messages, emails, texts and calls you exchange with us.

Information collected automatically

When you use the Site, we and our service providers automatically collect certain information, such as your IP address, browser and device type, the pages you view, how you arrived at the Site, and how you interact with it (for example, clicks and scrolling). We collect this through cookies, pixels and similar technologies described in Section 4.

2. How We Use Your Information

To respond to your requests and schedule inspections, estimates, repairs and emergency services.
To prepare estimates, perform work, process payments and provide warranty service.
To help with your insurance claim when you ask us to.
To send appointment reminders, project updates and customer service messages.
To send occasional promotional offers, where you have agreed to receive them.
To review job applications.
To understand how visitors use the Site, measure our advertising and improve our services.
To protect the Site from spam, fraud and misuse, and to comply with the law.

3. Text Messaging (SMS)

By providing your mobile number and checking the consent box on our forms, you agree to receive recurring text messages from Emergency Roofing Solutions at that number. Messages may include customer care responses, appointment reminders, project updates and occasional promotional offers. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply depending on your mobile carrier plan.

You can opt out at any time by replying STOP to any message. For help, reply HELP, email info@emergencyroofingsolutions.com or call 404-474-4222. After you opt out, we will send one message confirming your request and no further messages unless you sign up again.

We do not sell, rent or share your mobile phone number, SMS opt-in data or consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages. Carriers are not liable for delayed or undelivered messages.

4. Cookies, Analytics and Advertising

We use cookies and similar tools from the following providers to run the Site, understand how it is used and measure our advertising:

Google Analytics and Google Tag Manager – to measure visits and how people use the Site. You can opt out with the Google Analytics opt-out browser add-on.
Google Ads – to measure and show our ads. You can manage ad personalization at Google Ad Settings.
Meta (Facebook) Pixel – to measure and show our ads on Facebook and Instagram. You can manage this in your Facebook ad preferences.
Google reCAPTCHA – to protect our forms from spam. Its use is subject to Google’s Privacy Policy and Terms of Service.
Review widgets – to display our Google reviews on the Site.

Most browsers let you block or delete cookies in their settings. If you do, parts of the Site may not work properly. You can also learn about opting out of interest-based advertising at optout.aboutads.info. The Site does not currently respond to browser “Do Not Track” signals.

5. How We Share Information

We do not sell your personal information. We share it only as follows:

Service providers that work on our behalf, such as website hosting, email, text messaging, scheduling and project management, payment processing and the analytics tools listed above. They may use your information only to provide services to us.
Your insurance company or adjuster, when you ask us to help with a claim.
Manufacturers and suppliers, when needed to order materials or register a product warranty for your roof.
Legal and safety reasons – to comply with the law, respond to legal requests, enforce our agreements or protect the rights and safety of our customers, employees and others.
Business transfers – as part of a merger, sale or transfer of our business, subject to this Policy.

6. How Long We Keep Information

We keep your information for as long as needed to provide our services, honor warranties, keep business and tax records and meet legal requirements. When we no longer need it, we delete it or make it anonymous.

7. How We Protect Information

We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections, to protect your information. No website or transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Your Choices

Access, correction and deletion – you can ask us what personal information we have about you, or ask us to correct or delete it, by contacting us below. We may need to keep some information for legal or warranty reasons.
Email – you can unsubscribe from promotional emails using the link in the email.
Text messages – reply STOP at any time.
Cookies – see Section 4.

9. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, please contact us and we will delete it.

10. Links to Other Websites

The Site may link to other websites, such as social media pages, review sites and manufacturer sites. We are not responsible for their privacy practices, so please review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. Changes take effect when posted on this page.

12. Contact Us

Emergency Roofing Solutions, LLC
3070 Presidential Dr, Ste 240
Atlanta, GA 30340
Phone: 404-474-4222
Email: info@emergencyroofingsolutions.com