Roofing Questions & Answers
Straight answers to the questions homeowners ask us most, from emergency leaks and storm damage to roof replacement, insurance claims and financing. Don’t see your question? Call 404-474-4222, any time, day or night.
Or call 404-474-4222 — 24/7
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Water coming in?
Call 404-474-4222. We answer 24/7.
Storm or hail damage?
Get a free inspection with photos of everything we find.
Filing a claim?
We document the damage and can meet your adjuster on site.
Emergencies and repairs
Leaks, storm damage and urgent repairs.
How quickly can you respond to a roofing emergency?
Call 404-474-4222 any time, day or night. We answer 24/7, and in many cases our crew can be on-site within hours to tarp the roof and stop further damage. Timing depends on the weather and how many calls come in after a big storm.
Are you available on nights, weekends and holidays?
Yes. Our emergency line, 404-474-4222, is answered 24/7, including weekends and holidays.
What counts as a roofing emergency?
Water coming into your home, a tree or large limb on the roof, sections of shingles torn off so the wood underneath is exposed, or storm damage with more rain on the way. If you are not sure, call us and we will help you decide.
My roof is leaking right now. What should I do?
Move valuables away from the leak, catch the water with buckets or towels and turn off power to the area at the breaker if water is near lights or outlets. Don’t climb on a wet roof. Call us and we’ll secure it. See Emergency Roof Tarping.
Do you offer temporary fixes like tarping?
Yes. We install heavy-duty emergency tarps to keep water out until the permanent repair can be made, and we photograph the damage before and after. See Emergency Roof Tarping.
Can you repair my roof instead of replacing it?
Often, yes. If the damage is limited, like a few missing shingles or a small leak, a repair may be all you need. We’ll tell you honestly during the inspection. Our guide on repair or replacement explains how to decide.
Storm, hail and tree damage
What to look for and what to do after bad weather.
How can I tell if a storm damaged my roof?
Look for missing or creased shingles, dents on gutters and vents, granules in your gutters or water stains on your ceiling. Hail damage is often hard to see from the ground, so a free inspection is the surest way to know. See Storm Damage.
How big does hail have to be to damage a roof?
The National Weather Service calls hail 1 inch across (about the size of a quarter) or larger severe. Whether your roof was damaged also depends on the wind and the age and condition of your shingles. See how to spot hail damage.
What should I do right after a storm?
Stay safe, note the date of the storm and take photos of any damage you can see from the ground. If water is getting in, get the roof tarped. Then schedule an inspection, and if there is damage, contact your insurance company to start a claim.
A tree fell on my roof. What should I do first?
Get everyone out of the rooms under the damage, stay away from any downed power lines and call 911 if anyone is hurt or lines are down. Then call us to tarp the roof. See what to do if a tree falls on your roof.
Still not sure what your roof needs?
A free inspection gives you a clear answer, with photos of anything we find and an honest recommendation: repair, replacement or nothing at all.
Inspections and roof replacement
Free inspections, new roofs and the roofs we work on.
Is the roof inspection really free?
Yes. There’s no cost and no obligation. Request one with the form below or call 404-474-4222.
What happens during a free roof inspection?
We check the roof for storm damage, leaks and other problems, inside and out, then walk you through what we found with photos and our recommendations.
How often should I have my roof inspected?
We recommend once a year and after any major storm with hail, high wind or falling limbs. Older roofs benefit from a closer eye.
How do I know if I need a new roof?
Common signs include curling or missing shingles, lots of granules in the gutters, repeated leaks, sagging areas and a roof that’s reaching the end of its expected life. We’ll tell you whether a repair or a replacement makes more sense.
How long does a roof replacement take?
It depends on the size of the roof, the materials and the weather. We’ll give you a timeline with your estimate so you know what to expect.
What types of roofs do you work on?
We work on asphalt shingle, metal, tile and flat roofs for both homes and businesses. Shingle roofs are by far the most common in our area, but we work on tile roofs too. See Residential Roofing and Commercial Roofing.
How do I get my roof ready for storm season?
Clear debris, trim overhanging branches and keep your gutters clean. A professional inspection before storm season can catch small problems before they turn into leaks. See our fall roof checklist.
Warranties
What our warranty covers and how to use it.
Do you offer a warranty on your roofs?
Yes. Every roof installation we complete comes with our written No Leak Lifetime Warranty. If a leak is caused by our workmanship, we repair or replace the affected part of the roof at no cost to you. It does not cover leaks from wear and tear, vandalism or storm damage.
Is your warranty separate from the shingle manufacturer's warranty?
Yes. Our No Leak Lifetime Warranty covers our workmanship. The manufacturer’s warranty covers the roofing materials and is separate from ours. As a GAF Certified contractor, we can offer GAF’s System Plus Limited Warranty on qualifying GAF roof systems. We’ll go over which warranties apply to your roof with your estimate.
What should I do if my new roof leaks?
Call 404-474-4222 within 48 hours of finding the leak and speak with our team. Reporting it quickly helps prevent more damage, and it’s a condition of our warranty.
Does the warranty cover storm damage?
No. Our workmanship warranty doesn’t cover damage from storms, wear and tear or vandalism. Storm damage is usually handled through your homeowners insurance. See our Insurance Assistance guide.
Insurance claims
How claims work and how we help.
Will my insurance pay for a new roof?
If your roof was damaged by a covered event like hail or wind, your policy may cover the repair or replacement, minus your deductible. Every policy is different. See our Insurance Assistance guide for how the process works.
Do you help with insurance claims?
Yes. We inspect and document the damage with photos and can meet your adjuster on site. You stay in charge of your claim. Under Georgia law, a roofing contractor can’t negotiate your claim with your insurer for you.
Will my insurance pay for emergency tarping?
Many homeowner policies cover reasonable steps to prevent further damage, which often includes tarping. Check your policy, and keep the receipt and photos. We provide both.
What rights do I have under Georgia law when insurance pays for my roof?
If your insurer tells you in writing that all or part of your claim isn’t covered, Georgia law (O.C.G.A. § 10-1-393.12) lets you cancel the roofing contract within five business days of that notice. Read the plain-English summary on our Insurance Assistance page. This is not legal advice.
Is there a deadline to file a roof claim?
Policies set their own deadlines for reporting damage, so check yours and don’t wait. Report storm damage to your insurer as soon as you can.
Service area, financing and working with us
Where we work and how to get started.
What areas do you serve?
We serve Metro Atlanta and North Georgia. See the full list on our Areas Served page.
My city isn't listed. Can you still help?
Call us at 404-474-4222. If you are in or near Metro Atlanta or North Georgia, there is a good chance we can, and we will tell you right away.
Do you offer financing?
Yes. We offer financing through our partner Enhancify so you can spread the cost of a repair or replacement over time. Approval and terms are set by the lender. Explore financing options.
How long have you been in business?
Emergency Roofing Solutions was founded in Georgia in February 2021. Since then we’ve been protecting homes and businesses across Metro Atlanta and North Georgia.
How do I get started?
Call 404-474-4222 or fill out the form below to schedule your free roof inspection.
Recent work from our crews
Real jobs from our crews, documented in our job files.
Our crew at work
Drone view of our crew working on a shingle roof.
Finishing a new roof
Drone view of our crew finishing a roof replacement.
New roof going on
Our crew finishing a new roof on a brick home in Alpharetta.
Whole-roof emergency tarp
An emergency tarp installed to keep water out until the repair.
Google Reviews
What Our Customers Say
Workers were fast and efficient. They did an excellent job in such a short time. I will highly recommend them in the future to anyone who has roofing needs. And Ricky was most helpful as well.
4 months ago
Ricky was an awesome salesman and I will tell all my friends about him
4 months ago
Working with Ricky was an awesome experience. He kept me informed every step of the way. His service hands down was the best. I will recommend him to my family and friends.
5 months ago
Ricky was amazing throughout the process. He answered all my questions. The crew was great and they cleaned before they left. The roof looks great.
5 months ago
Working with Ricky has been amazing. Hands down would recommend
5 months ago
Jabari Bulger came to my door after seeing that my roof was seriously in need of replacement. He walked me through the process with insurance and the roof replacement seamlessly. I'm very happy with my choice to use Emergency Roofing Solutions.
6 months ago
Jabari was knowledgeable, friendly, honest, and very helpful during the entire process.
6 months ago
I highly recommend ERS. Jabari and his crew were professional and were attentive to our needs. I am especially grateful because this was our first roof replacement, and he guided us through the - at times - arduous process. His colleague John was very courteous and reassuring on the build date. Go with ERS!
6 months ago
I hired Emergency Roofing Solutions after learning my roof, which had been updated before I bought the house, was missing proper ventilation. I had been noticing issues early on, especially in the summer, condensation around my HVAC unit, poor airflow, and my system working much harder than it should to keep the house cool. Cas…
7 months ago
Ricky Downs is wonderful and I will recommend him to all my family and friends
7 months ago
Schedule Your Free Roof Inspection
Still have a question? Ask it here and we’ll get back to you fast. Water coming in right now? Call 404-474-4222, 24/7.